FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before 11am.
• Is the price per room/apartment or per person?
  Price per person.
  
• Is breakfast included in the price and what type of breakfast?
  Our buffet breakfast is included in the room rate. Room service for breakfast is available.
• Can we settle the bill on arrival?
  The bill can certainly be settled upon arrival on a room basis. All incidentals will be settled upon departure.
  
• Which languages are spoken at the reception?
  English, German, French and Spanish.
  
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Our Hotel has three floors and one lift.
  
• Are there quiet, private, romantic rooms?
  All our rooms are soundproofed and therefore very quiet. Furthermore, some rooms have a balcony overlook the Lake.
  
• Do the rooms/apartments have a terrace/courtyard?
  All our rooms overlook our private garden or the pool. Some rooms have a balcony.
  
• Do the rooms/apartments have a balcony?
  Some of our rooms have a balcony.
  
• Do you have non smoking rooms/apartments?
  We have on request non smoking rooms.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  All our rooms have TV, we have several national and international TV channels, including the Cnn International, and 7 satellite TV channels free of charge for our Guests in all rooms.
  
• Is there a telephone with direct dialling in the rooms/apartments?
  All our rooms have a telephone with direct dialling.
  
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  All our rooms have seasonal climate control and there is no extra charge for that.
  
• Do you have an Internet/E-Mail point in the Property?
  We have an internet point in our lobby available for our guests free of charge.
  
• Is there a swimming pool? When is it open?
  Our hotel have a panoramic swimming pool open from april to september.
• Is parking or garage available?
  We have a private parking and garage available both free of charge.
  
• Where can we rent a car?
  Car rental is available on request.
• Are there grocery stores or supermarkets in the surroundings?
  There is a Supermarket only at 200mt. from the hotel.
• Which is the nearest village or town?
  Nearest towns are Desenzano at 7 km.
• Which is the nearest airport?
  The nearest airport is Verona.
• Do you have a pickup or shuttle service from and to the airport?
  On request we can provide a shuttle service from to the airport.
• Which is the nearest bus-stop?
  Bus stop 300 mt from the hotel.
• Which is the nearest railway station?
  The railway station is in Desenzano del Garda.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  In the hotel we have a little Gym and a Sauna.
• Are pets welcome?
  Small dogs and cats are welcome in the Hotel rooms, but not in the common areas such as the lobby, the breakfast room, etc.
• Is there a restaurant in the Property?
  We have a good restaurant in the Hotel.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Notebook computers with regular modems can be used from all the rooms, simply connecting the modem with the telephone line.