FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 10am, Check Out before midday.
• Is the price per room/apartment or per person?
  All our prices are per room, per night.
  
• Is breakfast included in the price and what type of breakfast?
  Our delicious buffet breakfast is included in the room rate. Room service for breakfast is available.
  
• Can we settle the bill on arrival?
  The bill can certainly be settled upon arrival on a room basis. All incidentals will be settled upon departure.
  
• Which languages are spoken at the reception?
  Italian, English, French, Spanish, and Portuguese.
  
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Ground floor.
  
• Are there quiet, private, romantic rooms?
  All our rooms are soundproofed and therefore very quiet. Furthermore, all our double rooms overlook our quiet, inner private garden.
  
• Do the rooms/apartments have a terrace/courtyard?
  All our double rooms overlook our quiet, inner private garden. Some rooms have a terrace.
  
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  Our Hotel has only non-smoking room.
  
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  All our rooms have TV. We have several national and international TV channels, including the Japanese NKK, and 4 satellite TV channels (SKY TV) free of charge for our Guests.
  
• Is there a telephone with direct dialling in the rooms/apartments?
  All our rooms have a direct dialling telephone.
  
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  All our rooms have seasonal climate control and there is no extra charge for that.
• Do you have an Internet/E-Mail point in the Property?
  Near the hotel there is an internet point.
• Is there a swimming pool? When is it open?
  Our hotel does not have a swimming pool.
  
• Is parking or garage available?
  We have a private parking free of charge for our guests.
  
• Where can we rent a car?
  Car rental is available at the hotel, Scooter rental is also available at the hotel.
• Are there grocery stores or supermarkets in the surroundings?
  Yes.
• Which is the nearest village or town?
  Taormina.
• Which is the nearest airport?
  The nearest airport is Catania Fontanarossa.
  
• Do you have a pickup or shuttle service from and to the airport?
  Private transfers can be arranged at extra cost. Just ask at the Reception Desk.
  
• Which is the nearest bus-stop?
  The nearest bus stop station is Mazzarò.
• Which is the nearest railway station?
  The nearest railway station is Taormina-Giardini.
• How far away is the beach?
  100 meters.
• Is the beach private or public?
  The beach is private and public.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Yes.
• Is there a restaurant in the Property?
  Near the property there is a restaurant.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.