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FAQs - Frequently Asked Questions
 
  • At what time can we check-in and out?
    All accommodations, Check In from 2pm, Check Out before 10am. Please let us know in advance what time you intend to check in.
  • Is the price per room/apartment or per person?
    Rates are per room.
  • Is breakfast included in the price and what type of breakfast?
    Yes.
  • Is heating included in the price?
    Yes.
  • Can we settle the bill on arrival?
    Yes.
  • Which languages are spoken at the reception?
    English and German.
  • How many floors are there in the building and do you have an elevator (lift) in the building?
    Rooms are on the ground floor and on the first floor, but there is no lift.
  • Are there quiet, private, romantic rooms?
    Yes.
  • Are linens and towels provided or do I need to bring my own?
    Yes.
  • Do the rooms/apartments have a terrace/courtyard?
    Trulli have a small courtyard.
  • Do the rooms/apartments have a balcony?
    No.
  • Do you have non smoking rooms/apartments?
    Yes.
  • Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
    Yes.
  • Is there a telephone with direct dialling in the rooms/apartments?
    No.
  • Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
    Yes.
  • Is there a dining room where we could sometimes all dine together?
    Yes.
  • Do you have an Internet/E-Mail point in the Property?
    Yes.
  • Is there a swimming pool? When is it open?
    No.
  • Is parking or garage available?
    Yes, free off street parking.
  • Where can we rent a car?
    Ask our staff.
  • Are there grocery stores or supermarkets in the surroundings?
    Yes.
  • Are there vineyards nearby?
    Yes.
  • Which is the nearest village or town?
    Castellana Grotte.
  • Which is the nearest airport?
    Bari.
  • Do you have a pickup or shuttle service from and to the airport?
    Yes, on request we offer a fee-paying transfer.
  • Which is the nearest bus-stop?
    Castellana Grotte.
  • Which is the nearest railway station?
    Castellana Grotte (FSE) - Bari (FS).
  • Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
    No.
  • Are pets welcome?
    Only small size pets.
  • Is there a restaurant in the Property?
    No.
  • Can I connect my modem so that I can surf the Internet from my room/apartment?
    No.