FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check in from 14:00 Check out before 13:30.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, breakfast is included.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  Italian, English and German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The rooms are at different floors with elevator.
• Are there quiet, private, romantic rooms?
  Yes, all rooms are very quiet and romantic.
• Do the rooms/apartments have a terrace/courtyard?
  Some.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  Yes, we have a non smoking room.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, all rooms with Satellite TV and international channels.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, with direct dialling phone.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, free of charge.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  Yes, panoramic swimming pool.
• Is parking or garage available?
  Yes, parking available inside.
• Where can we rent a car?
  The reception is always at our disposal for any reservation.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, grocery stores and supermarkets in the surroundings.
• Are there vineyards nearby?
  No.
• Which is the nearest village or town?
  Cioccaro di Penango.
• Which is the nearest airport?
  Genova International.
• Do you have a pickup or shuttle service from and to the airport?
  No. we don't have a shuttle service.
• Which is the nearest railway station?
  Asti Station.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Only a small pets on request.
• Is there a restaurant in the Property?
  Yes, "The Locanda del Sant'Uffizio" our gourmet restaurant.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, using the phone connection.