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FAQs - Frequently Asked Questions
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- At what time can we check-in and out?
All accommodations, Check In from 3pm until 7.30pm, Check Out before 10am. Please let us know in advance what time you intend to check in. - Is the price per room/apartment or per person?
The price is per apartment. - Is breakfast included in the price and what type of breakfast?
Breakfast is included and served directly in the apartment. - Is heating included in the price?
Yes. - Can we settle the bill on arrival?
Yes, if you prefer. - Which languages are spoken at the reception?
English. - How many floors are there in the building and do you have an elevator (lift) in the building?
The building has 4 floors and a lift. - Are there quiet, private, romantic rooms?
Yes, all the apartments are quiet, private and romantic. - Are linens and towels provided or do I need to bring my own?
Yes, linens and towels are provided. - Do the rooms/apartments have a terrace/courtyard?
There is a common roof terrace. - Do the rooms/apartments have a balcony?
Yes, some of the rooms have a balcony. - Do you have non smoking rooms/apartments?
Yes. - Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
Yes, satellite TV. - Is there a telephone with direct dialling in the rooms/apartments?
Yes. - Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
Yes, without extra charge. - Is there a dining room where we could sometimes all dine together?
No. - Do you have an Internet/E-Mail point in the Property?
No. - Is there a swimming pool? When is it open?
No. - Is parking or garage available?
Yes, parking is available. - Where can we rent a car?
You can ask to the reception. We will happy to help you. - Are there grocery stores or supermarkets in the surroundings?
Yes, the Residence is located in the village's centre. - Which is the nearest village or town?
Capo d'Orlando. - Which is the nearest airport?
Messina or Palermo. - Do you have a pickup or shuttle service from and to the airport?
Yes, we have. - Which is the nearest bus-stop?
Just 300 m from the Residence. - Which is the nearest railway station?
Capo d'Orlando/Naso 300 m. - How far away is the beach?
Just 80 m. - Is the beach private or public?
Private, we have an agreement. - Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
No. - Are pets welcome?
Yes, small pets upon payment and on request. - Is there a restaurant in the Property?
No. - Can I connect my modem so that I can surf the Internet from my room/apartment?
Yes.
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