FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before midday.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, buffet breakfast is included.
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  Italian and English.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 2 floors, but we do not have the lift.
• Are there quiet, private, romantic rooms?
  There are very quiet and romantic rooms.
• Do the rooms/apartments have a terrace/courtyard?
  No, they do not have.
• Do the rooms/apartments have a balcony?
  One room does have a balcony.
• Do you have non smoking rooms/apartments?
  Yes, we do, because all our rooms are non smoking.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  There is a satellite TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is at no extra charge.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we do have.
• Is there a swimming pool? When is it open?
  There is a pool, open from April to October.
• Is parking or garage available?
  A secured parking is available.
• Where can we rent a car?
  Cefalù 15 km away.
• Are there grocery stores or supermarkets in the surroundings?
  There are in Castelbuono, 7 km away.
• Which is the nearest village or town?
  Castelbuono 7 km.
• Which is the nearest airport?
  Palermo 125 km away.
• Do you have a pickup or shuttle service from and to the airport?
  Yes, we do have.
• Which is the nearest bus-stop?
  3 km from the relais.
• Which is the nearest railway station?
  Cefalù, at about 15 km.
• How far away is the beach?
  Pollina 8 km.
• Is the beach private or public?
  Public beach.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  There is not at the moment.
• Are pets welcome?
  No, sorry they are not welcome.
• Is there a restaurant in the Property?
  There are 2 restaurants.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No, you can not at the moment.