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FAQs - Frequently Asked Questions
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- At what time can we check-in and out?
All accommodations, Check In from 2pm, Check Out before midday. - Is the price per room/apartment or per person?
The price is per room. - Is breakfast included in the price and what type of breakfast?
Yes, continental breakfast is included in the price. - Can we settle the bill on arrival?
Yes, you can settle the bill on arrival. - Which languages are spoken at the reception?
Italian, English, French and German. - How many floors are there in the building and do you have an elevator (lift) in the building?
The hotel has 4 floors and two elevators. - Are there quiet, private, romantic rooms?
Yes, there are quite, private and romantic rooms. - Do the rooms/apartments have a terrace/courtyard?
No, they have not. - Do the rooms/apartments have a balcony?
No, they have not. - Do you have non smoking rooms/apartments?
Yes, we have some non smoking rooms. - Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
Yes, there is a TV in every room, but not satellite TV. - Is there a telephone with direct dialling in the rooms/apartments?
Yes, there is a telephone with direct dialling in all rooms. - Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
Yes, there is air conditioning in all rooms, without any extra charge and for all year. - Do you have an Internet/E-Mail point in the Property?
No, we do not have. - Is there a swimming pool? When is it open?
Yes, we have a thermal swimming-pool indoor and it is opened all year. - Is parking or garage available?
There isn't a garage in the hotel: the garage is near the hotel, only for some cars and on payment; around the hotel there is also a parking area, on payment (only 3-4 cars are free). - Where can we rent a car?
You can ask it our reception. - Which is the nearest airport?
The nearest airport is "International Airport Cristoforo Colombo" in Genoa (70 kms far). - Do you have a pickup or shuttle service from and to the airport?
No, we do not have. - Which is the nearest bus-stop?
Acqui Terme. - Which is the nearest railway station?
Acqui Terme station. - Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
Yes, we have a Beauty Center, where you can find Gym Jacuzzi, Finnish Sauna, Turkish bath, Relax area and thermal swimming-pool. - Are pets welcome?
Yes, but only small pets. - Is there a restaurant in the Property?
Yes, we have a restaurant indoor called "Le Fontane". - Can I connect my modem so that I can surf the Internet from my room/apartment?
Yes, you can.
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