FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check In from 2pm, Check Out before midday.
• Is the price per room/apartment or per person?
  The price is per room per day.
• Is breakfast included in the price and what type of breakfast?
  Breakfast is included in the price.
• Can we settle the bill on arrival?
  Yes, if you prefer.
• Which languages are spoken at the reception?
  English and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The hotel has two floors without lift.
• Are there quiet, private, romantic rooms?
  Yes, all the rooms are romantic.
• Do the rooms/apartments have a terrace/courtyard?
  No, but all the rooms have a small balcony.
• Do the rooms/apartments have a balcony?
  No, but all the rooms have a small balcony.
• Do you have non smoking rooms/apartments?
  No, we do not.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  TV, but not satellite.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, individual air conditioning and heating.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we do.
• Is there a swimming pool? When is it open?
  No, there is not.
• Is parking or garage available?
  Although the hotel does not offer private parking, this is available 200 metres away in a large autosilo, to and from which we provide regular baggage transport service.
• Where can we rent a car?
  In Portofino.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, the hotel is located in the heart of Portofino.
• Which is the nearest village or town?
  Portofino.
• Which is the nearest airport?
  Genova.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  300 m far from the hotel.
• Which is the nearest railway station?
  Santa Margherita Ligure.
• How far away is the beach?
  800 m.
• Is the beach private or public?
  Public beach.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  No, pets are not allowed.
• Is there a restaurant in the Property?
  The hotel does not have a restaurant. Lunch and dinner can be taken in any one of the many well-known restaurants encircling the piazza.
  
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No, you can not.