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FAQs - Frequently Asked Questions
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- At what time can we check-in and out?
All accommodations, Check In from 2pm, Check Out before 11am. - Is the price per room/apartment or per person?
The price is per room. - Is breakfast included in the price and what type of breakfast?
Yes, buffet breakfst is included. - Can we settle the bill on arrival?
Yes, you can. - Which languages are spoken at the reception?
We speak Italian, English and French. - How many floors are there in the building and do you have an elevator (lift) in the building?
There are 4 floors and we have an elevator. - Are there quiet, private, romantic rooms?
All rooms are quiet. - Do the rooms/apartments have a terrace/courtyard?
No, they don't. - Do the rooms/apartments have a balcony?
No, they don't. - Do you have non smoking rooms/apartments?
Yes, we do. - Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
Yes, satellite TV is in all rooms. - Is there a telephone with direct dialling in the rooms/apartments?
Yes, there is. - Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
Yes, there is, at no extra cost. It is indeed seasonal. - Do you have an Internet/E-Mail point in the Property?
No, we do not, but there is an Internet connection in each room. - Is there a swimming pool? When is it open?
No, there is not. - Is parking or garage available?
There is a free parking at the hotel. - Where can we rent a car?
We can organise it for you and collect the car in the city center. - Which is the nearest airport?
It is Parma's. - Do you have a pickup or shuttle service from and to the airport?
No, we do not. - Which is the nearest bus-stop?
It is next to the hotel. - Which is the nearest railway station?
It is Parma Central Station. - Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
Yes, there is a fitness center. - Are pets welcome?
Yes, they are. - Is there a restaurant in the Property?
Yes, the restaurant is called Il Duca. It is a nice and elegant restaurant with typical regional food. - Can I connect my modem so that I can surf the Internet from my room/apartment?
Yes, you can.
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