FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before 10am.
• Is the price per room/apartment or per person?
  The prices is per room per day.
• Is breakfast included in the price and what type of breakfast?
  Yes.
• Can we settle the bill on arrival?
  No.
• Which languages are spoken at the reception?
  English, German and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  4 floor with lift.
• Are there quiet, private, romantic rooms?
  No.
• Do the rooms/apartments have a terrace/courtyard?
  Some rooms have balcony.
• Do the rooms/apartments have a balcony?
  Other room have the balcony.
• Do you have non smoking rooms/apartments?
  No.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, all our rooms have telephone and satellite tv.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  All room with air copnd without price.
• Do you have an Internet/E-Mail point in the Property?
  Yes.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  Yes: extra charge.
• Where can we rent a car?
  In Genova (35 km) or Chiavari (20 km).
• Are there grocery stores or supermarkets in the surroundings?
  Supermarket 200 meter.
• Which is the nearest village or town?
  Genova-Portofino.
• Which is the nearest airport?
  35 km (the international airport "Cristoforo Colombo" of Genova).
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  200 meter.
• Which is the nearest railway station?
  Santa Margherita ligure-Portofino.
• How far away is the beach?
  The beach 400 meter.
• Is the beach private or public?
  In the town they are the private and pubblic beach.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  The hotel have the restaurant.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  The hotel have wireless connection.