FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before midday.
• Is the price per room/apartment or per person?
  Our prices are per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, our buffet breakfast is included in the price.
• Can we settle the bill on arrival?
  Yes, as you prefer.
• Which languages are spoken at the reception?
  We speak English, German, French, Spanish and Italian.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The Metropole Suisse hotel has 6 floors with 2 elevators.
• Are there quiet, private, romantic rooms?
  Yes, all our rooms are quiet and romantic.
• Do the rooms/apartments have a terrace/courtyard?
  The hotel provides a wide terrace overlooking the lake.
• Do the rooms/apartments have a balcony?
  Yes, some rooms have a balcony.
• Do you have non smoking rooms/apartments?
  Yes, we have non smoking rooms, too.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, all rooms are equipped with Sat/tv and pay Tv
  (you can see these channels: CNN , BBC , CNBC ,EUROSPORT , SAT 1 , TV5).
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, all rooms are furnished with direct dialling telephone.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, all rooms are fitted with air conditioning free of charge.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we have.
• Is there a swimming pool? When is it open?
  No, there is not.
• Is parking or garage available?
  Yes, there is garage available on request.
• Where can we rent a car?
  Please ask the concierge for this service.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, you can find a grocery 200 meters far away us.
• Which is the nearest village or town?
  The nearest village is Como.
• Which is the nearest airport?
  The nearest aiport is Milano Malpensa.
• Do you have a pickup or shuttle service from and to the airport?
  No, but there is a public direct shuttle service.
• Which is the nearest bus-stop?
  The nearest bus-stop is Como-Cernobbio.
• Which is the nearest railway station?
  The nearest railway station is Como-S.Giovanni.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  Yes, they are.
• Is there a restaurant in the Property?
  Yes, there is.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.