FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm until 11pm, Check Out before 11am.
• Is the price per room/apartment or per person?
  The price is per person for the rooms and per week for the apartments.
• Is breakfast included in the price and what type of breakfast?
  Breakfast-Buffet is included in the price for the hotel-rooms and on request for the apartments. Room service for breakfast is available.
• Can we settle the bill on arrival?
  The bill can certainly be settled upon arrival on a room basis. All extras will be settled upon departure.
• Which languages are spoken at the reception?
  Our Hotel Staff speaks German, English, French and Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Our Hotel has three floors and three Guest lifts.
• Are there quiet, private, romantic rooms?
  All our rooms are very quiet and sourrounded by the green of our garden.
• Do the rooms/apartments have a terrace/courtyard?
  All our rooms as wall as the apartments have a balcony or terrace.
• Do the rooms/apartments have a balcony?
  All our rooms as wall as the apartments have a balcony or terrace.
• Do you have non smoking rooms/apartments?
  All rooms and apartments are non smoking.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  All our rooms have TV. We have several national and international TV channels in German, English and French language.
• Is there a telephone with direct dialling in the rooms/apartments?
  All our rooms have a telephone with direct dialling.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  All our rooms have seasonal climate control and there is no extra charge for that.
• Do you have an Internet/E-Mail point in the Property?
  We have an internet point in our lobby available for our Guests.
• Is there a swimming pool? When is it open?
  Our hotel offers two nice and large (14x7, 22x9 mt) swimming-pools, with romantic lake view. One is heated in spring and autumn (from April to the beginning of October).
• Is parking or garage available?
  We have a private garage available at extra cost. Parking in the open air free of charge.
• Where can we rent a car?
  Car and scooter rental is available in Garda, just 2,5 km from our Hotel.
• Are there grocery stores or supermarkets in the surroundings?
  A small supermarket is just 20 mt. from the Hotel. The most part of shops are in Garda (2,5 km).
• Which is the nearest village or town?
  The Hotel is located in the small village of Marciaga, the nearest bigger village is Garda (2,5 km).
• Which is the nearest airport?
  The nearest airport is Verona-Villafranca (30 km).
• Do you have a pickup or shuttle service from and to the airport?
  Private transfers can be arranged at extra cost from the Reception Desk.
• Which is the nearest bus-stop?
  The nearest bus-stop is in Garda.
• Which is the nearest railway station?
  The nearest railway station is in Peschiera del Garda (20 km) or Verona (35 km).
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  We have a Jacuzzi in one of the two outdoor swimming pools available.
• Are pets welcome?
  No, sorry.
• Is there a restaurant in the Property?
  The restaurant with terrace offers local and international dishes. In the Summer guests can enjoy the second restaurant in the pool-area.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Notebook computers with regular modems can be used from all the rooms, simply connecting the modem with the telephone line. An ADSL connection is available in the lobby.