FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 3pm, Check Out before 10am.
• Is the price per room/apartment or per person?
  The price is per person.
• Is breakfast included in the price and what type of breakfast?
  Yes, it is included and it is a buffet breakfast.
• Can we settle the bill on arrival?
  Yes, as you prefer.
• Which languages are spoken at the reception?
  English, French, German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 4 floors and one lift.
• Are there quiet, private, romantic rooms?
  Yes, the rooms are private and quiet.
• Do the rooms/apartments have a terrace/courtyard?
  Some rooms at first floor have the balcony and two rooms at the ground floor have a small garden.
• Do the rooms/apartments have a balcony?
  All room have the balcony.
• Do you have non smoking rooms/apartments?
  The entire building is non smoking.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, in all rooms.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we have.
• Is there a swimming pool? When is it open?
  Yes, there is a quite spacious swimming pool in the garden.
• Is parking or garage available?
  Yes, it is available at no extra charge.
• Where can we rent a car?
  At the reception.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, there are.
• Which is the nearest village or town?
  Mezzegra, at about 150 meters from the hotel.
• Which is the nearest airport?
  Milano Malpensa.
• Do you have a pickup or shuttle service from and to the airport?
  On request.
• Which is the nearest bus-stop?
  It is only 150 meters from the hotel.
• Which is the nearest railway station?
  Como.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  Only small size with an extra cost.
• Is there a restaurant in the Property?
  Yes, there is.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.