FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: from 02.30 pm.
  Check.out: before midday.
• Is the price per room/apartment or per person?
  Per room.
• Is breakfast included in the price and what type of breakfast?
  Yes.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English, French, Spanish and German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  4 floors with lift.
• Are there quiet, private, romantic rooms?
  Yes.
• Do the rooms/apartments have a terrace/courtyard?
  Some.
• Do the rooms/apartments have a balcony?
  Some.
• Do you have non smoking rooms/apartments?
  No.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes. Yes.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes. No.
• Do you have an Internet/E-Mail point in the Property?
  Yes.
• Is there a swimming pool? When is it open?
  Yes.
• Is parking or garage available?
  Yes.
• Where can we rent a car?
  Ask the concierge.
• Are there grocery stores or supermarkets in the surroundings?
  No.
• Which is the nearest village or town?
  Camogli, 3 Km.
• Which is the nearest airport?
  Genoa, 30 Km.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  Is at 2.5 km.
• Which is the nearest railway station?
  3 km in Camogli.
• How far away is the beach?
  In Camogli (3 km), the Cenobio dei Dogi offers shuttle service and beach facilities for the guests of Portofino Kulm.
• Is the beach private or public?
  Private.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Yes.
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  Yes.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.