FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check In from 2pm, Check Out before 11am.
• Is the price per room/apartment or per person?
  The price is per room per day.
• Is breakfast included in the price and what type of breakfast?
  The price includes continental buffet breakfast.
• Can we settle the bill on arrival?
  Yes, you can pay the room bill on arrival and the extras daily or settle the entire due amount at the departure.
• Which languages are spoken at the reception?
  The reception staff speak English, French and German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  In the building there are 5 floors and one lift.
• Are there quiet, private, romantic rooms?
  All the rooms are quiet. The ones on the front, facing the garden, are brighter and the rooms located on the other side face a building so are still quite but not as private and romantic.
• Do the rooms/apartments have a terrace/courtyard?
  No, they do not.
• Do the rooms/apartments have a balcony?
  Yes, the rooms facing the garden have small French balcony.
• Do you have non smoking rooms/apartments?
  No, we don't.
  
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  All the rooms are provided with TV and have international channels such as BBC, CNN, RTL and one French channel.
• Is there a telephone with direct dialling in the rooms/apartments?
  Direct dial telephone in every room.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, at no extra charge.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we do and it costs 3,00 Euro for 30 minutes.
• Is there a swimming pool? When is it open?
  Yes there is and it is open from May to the beginning of October.
• Is parking or garage available?
  Our free private car park is in front of the Hotel.
• Where can we rent a car?
  At our reception desk and outside the hotel you can choose between several.
• Are there grocery stores or supermarkets in the surroundings?
  There is a little supermarket just behind the hotel.
• Which is the nearest village or town?
  Sant'Agnello is the nearest one.
• Which is the nearest airport?
  Naples Capodichino.
• Do you have a pickup or shuttle service from and to the airport?
  Yes.
• Which is the nearest bus-stop?
  In the main square of Sorento, 100 m from the hotel.
• Which is the nearest railway station?
  The local train station of Circumvesuviana company connecting Naples to Sorrento and it's 150 m from the hotel.
• How far away is the beach?
  The beach is only 300 metres from the hotel.
• Is the beach private or public?
  It is mostly private.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
  
• Are pets welcome?
  No, they are not.
• Is there a restaurant in the Property?
  Yes, there is a private restaurant which is also very popular with non-guests: "Villa Rubinacci" is under the same management as the hotel, so our guests can benefit from a 5% discount and no service charge.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  You can connect your modem and surf the internet from your room.