FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before midday.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, breakfast is included in the price and it is a buffet breakfast.
• Can we settle the bill on arrival?
  Yes, you can pay the bill also on arrival.
• Which languages are spoken at the reception?
  English, French and German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are five floors and a quiet spacious lift.
• Are there quiet, private, romantic rooms?
  Yes, the rooms are quiet and private.
• Do the rooms/apartments have a terrace/courtyard?
  No, the rooms have not the terrace.
• Do the rooms/apartments have a balcony?
  Yes, some rooms have the balcony.
• Do you have non smoking rooms/apartments?
  Yes, non smoking rooms are available for the guests.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, each room has the satellite television.
• Is there a telephone with direct dialling in the rooms/apartments?
  Each room has the direct dialling telephone.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, air conditioning is available.
• Do you have an Internet/E-Mail point in the Property?
  Yes, an internet point is available for the guests.
• Is there a swimming pool? When is it open?
  Yes, there is a swimming pool on the fifth floor.
• Is parking or garage available?
  Yes, the hotel has a private parking and a garage.
• Where can we rent a car?
  Near the hotel or the staff at the reception will be delighted to help you.
• Which is the nearest airport?
  The nearest airport is Milano Malpensa(40 minutes away from the hotel).
• Do you have a pickup or shuttle service from and to the airport?
  Only on request at extra charge.
• Which is the nearest bus-stop?
  On the corner, very close to the hotel.
• Which is the nearest railway station?
  The nearest railway station is Como San Giovanni (or Como Borghi SNM).
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  A fitness centre is not available at the moment.
• Are pets welcome?
  Only small pets.
• Is there a restaurant in the Property?
  Yes, there is a good restaurant in the hotel.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can connect your modem from the room.