FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Rooms Check In from 2pm, Check Out before 11am;
  Apartment Il Mulino, Check In from 10am until 4pm, Check Out before 7am;
  Apartment Il Molo, Check In from 4pm until 7pm, Check Out before 10am.
  Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  Price is per room/apartment.
• Is breakfast included in the price and what type of breakfast?
  Buffet Breakfast is included in the room price, but not in the apartments.
• Can we settle the bill on arrival?
  Yes, if you prefer.
• Which languages are spoken at the reception?
  We have a multilingual staff.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The hotel has 3 floors, the Apt. Il Molo has 3 floors and no elevator and the Apt. Il Mulino just one floor.
  No Lift
• Are there quiet, private, romantic rooms?
  Yes, all the rooms are quiet, private and romantic.
• Do the rooms/apartments have a terrace/courtyard?
  Only Apt. Il Mulino
• Do the rooms/apartments have a balcony?
  Some of the rooms have a balcony. The Apt. Il Mulino has a balcony and the Apt. Il Molo has a little balcony in the kitchen.
• Do you have non smoking rooms/apartments?
  Yes, we have some non smoking rooms.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, satellite TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, but only in the rooms.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we have but only in the hotel.
• Is there a swimming pool? When is it open?
  No, there is not.
• Is parking or garage available?
  Parking is available.
• Where can we rent a car?
  In Como and in Bellagio (for Apt. Il Molo)
• Are there grocery stores or supermarkets in the surroundings?
  Yes, there are many grocery stores and supermarkets in the surrondings.
• Which is the nearest village or town?
  Bellagio, Nesso, Como and Lecco.
• Which is the nearest airport?
  Lugano in Swizzerland or Milano Malpensa.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  Just 20 mt from the hotel.
• Which is the nearest railway station?
  Como.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  On request (only in Hotel).
• Is there a restaurant in the Property?
  Yes, there is in the hotel.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.