FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before midday.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Buffet breakfast is included in the rate.
• Can we settle the bill on arrival?
  Settlement direct on check-out day.
• Which languages are spoken at the reception?
  English, German, Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 4 floors and 1 lift.
• Are there quiet, private, romantic rooms?
  Yes, we do provide quiet, private, romantic rooms.
• Do the rooms/apartments have a terrace/courtyard?
  Some rooms have terrace, available on request.
• Do the rooms/apartments have a balcony?
  Yes, all rooms come with balcony.
• Do you have non smoking rooms/apartments?
  All rooms are no-smoking.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  All rooms have satellite tv.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, all rooms have a direct dialling phone.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  All rooms have air conditioning (service seasonal.
• Do you have an Internet/E-Mail point in the Property?
  We do provide internet point (at charge)
• Is there a swimming pool? When is it open?
  We do provide sea water swimming pool. Service available from June to September.
• Is parking or garage available?
  Hotel parking spot needs to be booked ahead (availability on demand) at an extra charge per day , please note that there is no surveillance service.
• Where can we rent a car?
  You may arrange it with our Concierge.
• Are there grocery stores or supermarkets in the surroundings?
  We are located in Sorrento city center area.
• Which is the nearest village or town?
  Pompei is the nearest village.
• Which is the nearest airport?
  Capodichino Naples Airport.
• Do you have a pickup or shuttle service from and to the airport?
  We do provide private Airport/Central Railway Station transfer (service with an extra charge).
• Which is the nearest bus-stop?
  Sorrento is the nearest bus stop.
• Which is the nearest railway station?
  Sorrento is the closest railway station.
• How far away is the beach?
  Hotel private beach could be reached by a private elevator or by stairs.
• Is the beach private or public?
  We have a private beach. Service available from June to September .
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Yes, there is a private gym .
• Are pets welcome?
  Small pets are accepted on request.
• Is there a restaurant in the Property?
  The main Restaurant Europa is located front sea with elegant chairs and round table, featuring a fireplace and antique frescos and parquet. Next to the restaurant the Venus Bar spacious, appointed with handcrafted pear wood paintings, marble busts and a grand piano. Afternoon tea and evening cocktails can be enjoyed on the terraces, in the Library and Reading Room or the Tea Room, refurbished with antique furniture, tapestries and persian carpets, crystal chandeliers, large confortable sofas and armchairs. The other restaurant, Chef Natale, is a la carte and has a sophisticated ambience with many itimate areas. One of those is a smoking area.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No, there is no modem connection.