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FAQs - Frequently Asked Questions
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- At what time can we check-in and out?
All accommodations, Check In from 2pm, Check Out before midday. Please let us know in advance what time you intend to check in. - Is the price per room/apartment or per person?
All our prices are per room, per night.
- Is breakfast included in the price and what type of breakfast?
Our delicious buffet breakfast is included in the room rate. Room service for breakfast is available.
- Can we settle the bill on arrival?
The bill can certainly be settled upon arrival on a room basis. Extra services will be settled upon departure.
- Which languages are spoken at the reception?
Our international Hotel Staff, besides Italian, speaks English, French, Spanish and German. - How many floors are there in the building and do you have an elevator (lift) in the building?
Our Hotel has 3 floors and one guest lifts. - Are there quiet, private, romantic rooms?
All our rooms are soundproof and therefore very quiet. - Do the rooms/apartments have a terrace/courtyard?
No, they do not. - Do the rooms/apartments have a balcony?
Some of our rooms do have a balcony and are all with sea view. - Do you have non smoking rooms/apartments?
Yes, we do have some smoking rooms. - Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
Yes, there is a TV with international channels in all rooms. - Is there a telephone with direct dialling in the rooms/apartments?
All our rooms have a telephone with direct dialling. - Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
All our rooms have seasonal climate control which is individually controlled and there is no extra charge. - Do you have an Internet/E-Mail point in the Property?
Yes, we do. - Is there a swimming pool? When is it open?
Our hotel have a panoramic swimming pool open from May to October (weather permitting). - Is parking or garage available?
We have a private parking available for free. - Where can we rent a car?
It is possible to rent a car and be delivered at the Hotel. - Are there grocery stores or supermarkets in the surroundings?
There aren't grocery stores in the surroundings, the nearest one is at 3 kms far from us. - Which is the nearest village or town?
The nearest village is Massa Lubrense (3 Kms). - Which is the nearest airport?
The nearest airport is Capodichino in Naples (50 kms). - Do you have a pickup or shuttle service from and to the airport?
No, we do not have a pickup service from the airport. - Which is the nearest bus-stop?
The nearest bus stop is in front of the Relais. - Which is the nearest railway station?
The nearest railway station for the Circumvesuviana is in Sorrento 10 Kms, in Naples (50 kms) for international connections. - How far away is the beach?
The nearest beach at 3 Kms. - Is the beach private or public?
Private. - Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
Yes, there is a Jacuzzi pool at guests' disposal. - Are pets welcome?
No, sorry. - Is there a restaurant in the Property?
Yes, there is a gourmet restaurant in our Property.
- Can I connect my modem so that I can surf the Internet from my room/apartment?
Yes, you can.
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