FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in and Check-out at 12:00 am.
  
• Is the price per room/apartment or per person?
  The price is per person.
• Is breakfast included in the price and what type of breakfast?
  Yes, breakfast is included.
• Is heating included in the price?
  Yes, heating is included in the price.
• Can we settle the bill on arrival?
  Yes, you can settle the bill.
• Which languages are spoken at the reception?
  English.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  We have two floors without lift.
• Are there quiet, private, romantic rooms?
  Yes, all rooms are very quiet and romantic.
• Are linens and towels provided or do I need to bring my own?
  Yes, linen and towels are provided.
• Do the rooms/apartments have a terrace/courtyard?
  No, they are not.
• Do the rooms/apartments have a balcony?
  No, they have not a balcony.
• Do you have non smoking rooms/apartments?
  No, we do not have any smoking room.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, satellite TV in all rooms.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a telephone in each room.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No, there is no air conditionning.
• Is there a dining room where we could sometimes all dine together?
  Yes, there is a common area when you rent the whole villa.
• Do you have an Internet/E-Mail point in the Property?
  yes, tehre is an internet connection.
• Is there a swimming pool? When is it open?
  Yes, we offer three outdoor swimming pools, including one for children.
• Is parking or garage available?
  Yes, parking is available.
• Where can we rent a car?
  At San Sepolcro.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, there are grocery stores, shops and supermarkets.
• Are there vineyards nearby?
  Yes, there are vineyards.
• Which is the nearest village or town?
  San Sepolcro.
• Which is the nearest airport?
  Perugia Sant'Egidio, 45km.
• Do you have a pickup or shuttle service from and to the airport?
  No, we do not have this service.
• Which is the nearest railway station?
  Città di Castello or Arezzo.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, but we offer an indoor hydro-massage pool (Jacuzzi tub) for six as well as aromatherapy treatments.
• Are pets welcome?
  Only small pets are welcome on request.
• Is there a restaurant in the Property?
  No, there is no restaurant.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No, it is not possible connect your modem.