FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 4pm until 10pm, Check Out before midday. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  The price is per room per night.
• Is breakfast included in the price and what type of breakfast?
  Yes, the breakfast is included in the price. Breakfast is served from 8:30 a.m. to 9:30 a.m. and includes tea, coffee, orange juice, bread, "focaccia", homemade marmelade, honey.
• Is heating included in the price?
  Yes, heating is included in the price.
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  We speak English, French and Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The House has 3 floors without a lift.
• Are there quiet, private, romantic rooms?
  Yes, all this area is very quiet and romantic.
• Are linens and towels provided or do I need to bring my own?
  Yes, everything is provided.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do the rooms/apartments have a balcony?
  No, there isn't a balcony but you have a very beautiful scenic view from the windows.
• Do you have non smoking rooms/apartments?
  Guests are thanked for not smoking in the bedrooms and other parts of the house.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, all our rooms have TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  No, all our room are without telephone.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No, there isn't air conditioning we have fresh air during evening and night hours.
• Is there a dining room where we could sometimes all dine together?
  Yes, there is the breakfast room. Dinner (vegetarian menu) available on request.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we have an Internet point. On request it is at the disposal of the guests.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  Yes, private parking is available into the garden.
• Where can we rent a car?
  You can rent a car at the airport.
• Are there grocery stores or supermarkets in the surroundings?
  Yes.
• Are there vineyards nearby?
  Some km far from here you can visit Piemonte's vineyards.
• Which is the nearest village or town?
  The nearest village are Casella & Busalla.
• Which is the nearest airport?
  The nearest airport is Cristoforo Colombo in Genoa. It is at about 25 km from the property.
• Do you have a pickup or shuttle service from and to the airport?
  Yes, on request from and to the railway station or the airport.
• Which is the nearest bus-stop?
  200m far from the house.
• Which is the nearest railway station?
  The nearest railway station is Busalla; it is at 6 km from the property.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  There is a jacuzzi in Ciocio-san bathroom.
• Are pets welcome?
  Well-behaved dogs welcome.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.