FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from midday, Check Out before midday.
• Is the price per room/apartment or per person?
  Per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, breakfast is included and it is a rich buffet.
• Can we settle the bill on arrival?
  No, you can not pay the bill on arrival.
• Which languages are spoken at the reception?
  English, German, Spanish, French and Portuguese.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are three floors in the building and two spacious lifts.
• Are there quiet, private, romantic rooms?
  Yes, the rooms are very quiet and private, with a small terrace overlooking the beautiful garden of the hotel.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, some rooms have a small terrace equipped with tables and chairs.
• Do the rooms/apartments have a balcony?
  No, all rooms have a balcony.
• Do you have non smoking rooms/apartments?
  No, they are not available.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, all rooms have a satellite television.
• Is there a telephone with direct dialling in the rooms/apartments?
  In each room there is a direct telephone.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, air conditioning is available in all rooms from June to September.
• Do you have an Internet/E-Mail point in the Property?
  Yes, there is an internet point in the hotel.
• Is there a swimming pool? When is it open?
  The hotel has a really spacious swimming pool, with lots of sun beds completely immersed in a beautiful garden.
• Is parking or garage available?
  Yes, there is a free garage with direct access to the hotel no extra charge.
• Where can we rent a car?
  You can rent a car in the centre of Sorrento or if you prefer you can ask information to our staff.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, there are several supermarkets in the centre of Sant'Agnello, just a short stroll from the hotel or in Sorrento.
• Which is the nearest village or town?
  The nearest village is Sant'Agnello and Sorrento is only 2 kms away from the hotel.
• Which is the nearest airport?
  The nearest one is Neaples (50 kms).
• Do you have a pickup or shuttle service from and to the airport?
  It is available only on request at extra charge.
• Which is the nearest bus-stop?
  The nearest one in front of the hotel.
• Which is the nearest railway station?
  The nearest railway station is Sant'Agnello.
• How far away is the beach?
  The beach is only 300 meters away from the hotel.
• Is the beach private or public?
  The beach is public or private.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, a fitness centre is not available at the moment.
• Are pets welcome?
  Yes, small pets are welcome.
• Is there a restaurant in the Property?
  The hotel has a restaurant, preparing good typical dishes for you.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No, you can not connect your modem.