FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-In: from 2pm.
  Check-Out: before midday.
  Guests may arrive at any time during the day prior an appointment. There is no curfew at the Relais: guests will be provided with keys.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, a continental breakfast is included.
• Is heating included in the price?
  Yes, heating is included.
• Can we settle the bill on arrival?
  Yes, it is possible.
• Which languages are spoken at the reception?
  English.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 2 floors with elevator.
• Are there quiet, private, romantic rooms?
  All the rooms are quiet, private and romantic.
• Are linens and towels provided or do I need to bring my own?
  Linens and towels are provided.
• Do the rooms/apartments have a terrace/courtyard?
  There are is a courtyard in front of the reception.
• Do the rooms/apartments have a balcony?
  No, they do not have.
• Do you have non smoking rooms/apartments?
  All the rooms are non smoking rooms.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  There is a TV in the rooms with international channels (satellite).
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  There is air-conditioning at no extra charge.
• Is there a dining room where we could sometimes all dine together?
  No, there is not.
• Do you have an Internet/E-Mail point in the Property?
  Yes, there is a Internet point with broadband access.
• Is there a swimming pool? When is it open?
  No, there is not.
• Is parking or garage available?
  A parking is available.
• Where can we rent a car?
  In the nearby town of Conegliano.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, there are many.
• Are there vineyards nearby?
  Yes, there are our vineyards.
• Which is the nearest village or town?
  Conegliano.
• Which is the nearest airport?
  Treviso and Marco Polo Venice Airport.
• Do you have a pickup or shuttle service from and to the airport?
  On request.
• Which is the nearest bus-stop?
  The bus number 3 from/to Vittorio Veneto to/from Carpesica.
• Which is the nearest railway station?
  Conegliano Railway station.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  No, they are not.
• Is there a restaurant in the Property?
  No, there is not.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, it is possible.